Grace Eniola Oke

Entry-Level Professional | Operations & Customer Service

About

Highly motivated Linguistics/Yoruba graduate from the University of Lagos, equipped with robust communication, organizational, and problem-solving skills. Bringing practical experience from sales and technology internships, I excel in fast-paced environments and am adept at adapting quickly to new challenges. Eager to leverage a proven ability to contribute to team success and enhance operational efficiency in a dynamic entry-level role.

Work Experience

Operator (Intern)

Botosoft Technologies

Jan 2025 - Dec 2025

Lagos, Lagos State, NG

Contributed to technology production by assembling electronic components, ensuring quality control, and collaborating with teams to meet manufacturing targets.

  • Assembled and arranged calculators as a key part of the production process, adhering to specifications and contributing to product readiness.
  • Ensured accuracy and quality in handling electronic components, minimizing defects and supporting the consistent production of high-standard products.
  • Collaborated effectively with team members to meet production targets and deadlines, enhancing overall operational efficiency and output.

Intern (Sorting and Master-Bagging Team)

Jumia Retail Company Nigeria

Jan 2022 - Dec 2022

Lagos, Lagos State, NG

Supported daily e-commerce operations by assisting with sorting, order processing, and data entry, contributing to efficient logistics and customer service.

  • Supported daily sorting and master-bagging operations, contributing to the efficient processing and dispatch of hundreds of customer orders.
  • Assisted with accurate order processing and data entry tasks, ensuring precise inventory management and timely fulfillment of customer requests.
  • Applied strong organizational, multitasking, and problem-solving skills to streamline workflow and maintain operational efficiency in a high-volume e-commerce environment.

Sales Assistant

Ire-Oluwa stores

Jan 2018 - Dec 2019

Lagos, Lagos State, NG

Managed customer interactions and sales transactions, providing excellent service and maintaining accurate financial records in a fast-paced retail environment.

  • Provided excellent customer service, assisting an average of 50+ customers daily with product inquiries and sales, enhancing satisfaction and driving store performance.
  • Handled daily cash transactions and maintained accurate sales records, contributing to seamless financial operations and minimizing discrepancies.
  • Demonstrated strong interpersonal and communication skills, fostering positive customer relationships and resolving inquiries efficiently in a dynamic retail setting.

Education

Linguistics/Yoruba

University of Lagos

Second Class Lower Division

Sep 2021 - Jun 2025

Akoka, Lagos State, NG

General Studies

Sasa Community Senior High School

Sep 2013 - Jun 2018

Bammeke, Lagos State, NG

Languages

English , Yoruba

Skills

Communication

  • Written Communication
  • Verbal Communication
  • Interpersonal Relations
  • Customer Service
  • Client Relations

Collaboration & Teamwork

  • Teamwork
  • Collaboration
  • Cross-functional Collaboration

Organizational & Operational Skills

  • Time Management
  • Multitasking
  • Attention to Detail
  • Data Entry
  • Record Keeping
  • Quality Control
  • Operations Support
  • Order Processing
  • Logistics Support

Technical Skills

  • Microsoft Office Suite
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Problem Solving & Adaptability

  • Problem Solving
  • Adaptability
  • Quick Learning
  • Critical Thinking